{"id":23352,"date":"2020-05-13T15:27:00","date_gmt":"2020-05-13T13:27:00","guid":{"rendered":"https:\/\/global-exam.com\/blog\/?p=23352"},"modified":"2021-06-04T11:18:19","modified_gmt":"2021-06-04T09:18:19","slug":"saludar-a-un-cliente-en-ingles","status":"publish","type":"post","link":"https:\/\/global-exam.com\/blog\/es\/business-english-saludar-a-un-cliente-en-ingles\/","title":{"rendered":"Saludar a un cliente en ingl\u00e9s: Conoce las expresiones necesarias"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p><span style=\"font-weight: 400;\">En cualquier situaci\u00f3n laboral, ya sea una entrevista, una reuni\u00f3n o una conversaci\u00f3n en la recepci\u00f3n de una empresa, la primera impresi\u00f3n es muy importante, as\u00ed que es esencial cuidar los detalles y dirigirnos a nuestro interlocutor de forma educada y amable. Saber desenvolverte en ingl\u00e9s y dirigirte a un cliente de forma correcta en este idioma te beneficiar\u00e1 y abrir\u00e1 muchas puertas a nivel profesional. Saber c\u00f3<\/span>mo <a href=\"https:\/\/global-exam.com\/blog\/es\/business-english-lidiar-con-un-cliente-insatisfecho-en-ingles\/\">lidiar con un cliente insatisfecho en ingl\u00e9s<\/a> tam<span style=\"font-weight: 400;\">bi\u00e9n puede ser de tu inter\u00e9s.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sigue leyendo para aprender algunas frases y ejemplos de interacciones en un entorno de trabajo. Tambi\u00e9n te propondremos c\u00f3mo mejorar tu formaci\u00f3n.<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><style type=\"text\/css\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#ffffff;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#fe6c35;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#fe6c35;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-color:#fe6c35;}.fusion-button.button-1 {border-color:#ffffff;border-radius:25px;}.fusion-button.button-1{background: #ff9800;}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #ffaa2b;}<\/style><a class=\"fusion-button button-flat button-large button-custom button-1 fusion-button-span-no fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/auth.global-exam.com\/register\"><span class=\"fusion-button-text\">Eval\u00faate gratuitamente<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 30px;margin-bottom : 60px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><h2>C\u00f3mo saludar a un cliente en ingl\u00e9s: ejemplos y expresiones<\/h2>\n<p><span style=\"font-weight: 400;\">Veamos algunas f\u00f3rmulas y ejemplos para saludar a un cliente en ingl\u00e9s en diferentes situaciones.<\/span><\/p>\n<h3><b>Saludos en persona<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">En interacciones cara a cara, dir\u00edgete a tus clientes con saludos como <\/span><b><i>\u201cHello!\u201d <\/i><\/b><span style=\"font-weight: 400;\">(\u00a1Hola!) o <\/span><b><i>\u201cGood morning\/afternoon\/evening!\u201d<\/i><\/b><span style=\"font-weight: 400;\"> (\u00a1Buenos d\u00edas!\/\u00a1Buenas tardes!), dependiendo de la hora del d\u00eda. Estos saludos pueden ir seguidos de preguntas como <\/span><b><i>\u201cHow are you?\u201d<\/i><\/b><span style=\"font-weight: 400;\"> (\u00bfC\u00f3mo est\u00e1?). Recuerda que <\/span><i><span style=\"font-weight: 400;\">\u201cHi!\u201d<\/span><\/i><span style=\"font-weight: 400;\"> o <\/span><i><span style=\"font-weight: 400;\">\u201cHey!\u201d<\/span><\/i><span style=\"font-weight: 400;\"> se emplean en situaciones informales.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si sabes el nombre del cliente, emplea el t\u00edtulo adecuado: <\/span><b><i>\u201cMr.\u201d<\/i><\/b><span style=\"font-weight: 400;\"> (Se\u00f1or), <\/span><b><i>\u201cMrs.\u201d<\/i><\/b><span style=\"font-weight: 400;\"> (Se\u00f1ora), <\/span><b><i>\u201cMiss\u201d <\/i><\/b><span style=\"font-weight: 400;\">(Se\u00f1orita) o <\/span><b><i>\u201cMs.\u201d <\/i><\/b><span style=\"font-weight: 400;\">(que se emplea cuando no se conoce el estado civil de la mujer). Estas abreviaturas siempre van seguidas del apellido de la persona a la que nos dirigimos. Por ejemplo: <\/span><i><span style=\"font-weight: 400;\">Good morning, Ms. Jones! How are you today? <\/span><\/i><span style=\"font-weight: 400;\">(\u00a1Buenos d\u00edas, Sra. Jones! \u00bfC\u00f3mo est\u00e1 usted hoy?)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Si no conoces al cliente, puedes presentarte y darle la bienvenida a la empresa, con frases como:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b><i>Good morning, Sir\/Madam! Welcome to HyperkTech. What can I do for you today?<\/i><\/b><span style=\"font-weight: 400;\"> (\u00a1Buenos d\u00edas, Se\u00f1or\/Se\u00f1ora! Bienvenido\/a a HyperkTech. \u00bfEn qu\u00e9 puedo ayudarle?)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><i>May I have your name, please?<\/i><\/b><span style=\"font-weight: 400;\"> (\u00bfMe dice su nombre, por favor?)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Si no est\u00e1s seguro\/a de c\u00f3mo deletrear el nombre de tu interlocutor, puedes preguntarle: <\/span><b><i>Could you spell that for me, please? <\/i><\/b><span style=\"font-weight: 400;\">(\u00bfPodr\u00eda deletrearlo, por favor?). Al continuar la interacci\u00f3n, repite el nombre del cliente. Esto demostrar\u00e1 cercan\u00eda.\u00a0<\/span><\/p>\n<p><img class=\"aligncenter size-medium wp-image-23358\" src=\"https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/05\/acoger-cliente-ingles-300x199.jpeg\" alt=\"Recibir a un cliente en ingl\u00e9s es posible con GlobalExam.\" width=\"300\" height=\"199\" srcset=\"https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/05\/acoger-cliente-ingles-200x132.jpeg 200w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/05\/acoger-cliente-ingles-300x199.jpeg 300w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/05\/acoger-cliente-ingles-400x265.jpeg 400w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/05\/acoger-cliente-ingles-600x397.jpeg 600w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/05\/acoger-cliente-ingles-768x509.jpeg 768w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/05\/acoger-cliente-ingles-800x530.jpeg 800w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/05\/acoger-cliente-ingles-1024x678.jpeg 1024w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/05\/acoger-cliente-ingles.jpeg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Para preguntar el motivo de su visita, puedes decir:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b><i>Do you have an appointment, Mr. Adams?<\/i><\/b><span style=\"font-weight: 400;\"> (\u00bfTiene usted una cita, se\u00f1or Adams?)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><i>How may I assist you today, Mrs.<\/i><\/b> <b><i>Jones? <\/i><\/b><span style=\"font-weight: 400;\">(\u00bfC\u00f3mo puedo ayudarla hoy, Sra. Jones?)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><i>What brings you in today, Mr. McGill? <\/i><\/b><span style=\"font-weight: 400;\">(\u00bfQu\u00e9 le trae por aqu\u00ed hoy, Sr. McGill?)<\/span><\/li>\n<\/ul>\n<h3><b>Saludos telef\u00f3nicos<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Si la conversaci\u00f3n tiene lugar por tel\u00e9fono, por ejemplo, a trav\u00e9s del Servicio de Atenci\u00f3n al Cliente, da los buenos d\u00edas o buenas tardes, y menciona el nombre de la compa\u00f1\u00eda para que el cliente sepa que ha marcado el n\u00famero correcto. Luego, pres\u00e9ntate para iniciar la conversaci\u00f3n:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b><i>Good morning\/afternoon\/evening! Thank you for calling HyperkTech. This is Mar\u00eda speaking. How can I help?<\/i><\/b><span style=\"font-weight: 400;\"> (\u00a1Buenos d\u00edas!\/\u00a1Buenas tardes! Gracias por llamar a HyperkTech. Le atiende Mar\u00eda. \u00bfEn qu\u00e9 puedo ayudarle?)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Si tienes que hacer esperar al cliente o pasarle a otra l\u00ednea, utiliza frases como las siguientes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b><i>Could you hold on for a moment, please?<\/i><\/b><span style=\"font-weight: 400;\"> (\u00bfPuede esperar un momento, por favor?)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><i>Please let me check. I\u2019ll be right back.<\/i><\/b><span style=\"font-weight: 400;\"> (Por favor, d\u00e9jeme verificarlo. Enseguida estoy con usted.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><i>How may I direct your call?<\/i><\/b><span style=\"font-weight: 400;\"> (\u00bfCon qui\u00e9n desea hablar?)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><i>I\u2019ll direct your call shortly.<\/i><\/b> <span style=\"font-weight: 400;\">(Le paso su llamada en breve.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><i>I\u2019ll put you through. <\/i><\/b><span style=\"font-weight: 400;\">(Se lo\/la paso.)<\/span><\/li>\n<li style=\"font-weight: 400;\"><b><i>Let me transfer you to Mrs.<\/i><\/b> <b><i>Miller\u2019s extension. <\/i><\/b><span style=\"font-weight: 400;\">(D\u00e9jeme transferir su llamada a la extensi\u00f3n de la se\u00f1ora Miller.)<\/span><\/li>\n<\/ul>\n<h2>Mejora tus habilidades con Business English de GlobalExam<\/h2>\n<p><span style=\"font-weight: 400;\">En GlobalExam queremos ayudarte a mejorar tus competencias en ingl\u00e9s para que te sientas mucho m\u00e1s seguro\/a y preparado\/a en tus interacciones con clientes internacionales o en una entrevista de trabajo en el extranjero. Por eso, hemos lanzado <\/span><a href=\"https:\/\/global-exam.com\/es\/business-english\"><b>Business English<\/b><\/a><span style=\"font-weight: 400;\">, un curso 100% en l\u00ednea con el que podr\u00e1s prepararte de forma exhaustiva para enfrentarte a situaciones profesionales que requieran el uso del ingl\u00e9s. Este curso incluye 25 recorridos o rutas. Al inscribirte, tendr\u00e1s acceso a todos, pero podr\u00e1s completar el curso en el orden que quieras o centrarte solo en las secciones que te interesen.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En el recorrido <\/span><b>\u201cAcogida y Eventos profesionales\u201d<\/b><span style=\"font-weight: 400;\">, al que puedes acceder en la categor\u00eda de competencias, la primera secci\u00f3n est\u00e1 enfocada a la acogida y bienvenida de un visitante. En ella, encontrar\u00e1s 25 situaciones y aprender\u00e1s los saludos, expresiones y pasos que debes seguir al recibir a un cliente o visitante e<\/span>n un entorno laboral. Tambi\u00e9n puede tomar nuestro <a href=\"https:\/\/global-exam.com\/blog\/es\/business-english-curso-ingles-servicio-atencion-al-cliente\/\">curso de ingl\u00e9s para el sector Servicio de Atenci\u00f3n al Cliente<\/a>.<\/p>\n<p><span style=\"font-weight: 400;\">Tambi\u00e9n hay un recorrido enfocado exclusivamente a las conversaciones telef\u00f3nicas (<\/span><b>\u201cTel\u00e9fono\u201d<\/b><span style=\"font-weight: 400;\">), que incluye 22 situaciones con las que te entrenar\u00e1s para saludar a tus clientes con cortes\u00eda, organizar una cita y gestionar cualquier situaci\u00f3n. Puesto que hablar por tel\u00e9fono en otra lengua es siempre m\u00e1s complicado y desafiante que en una situaci\u00f3n cara a cara, con este entrenamiento ganar\u00e1s confianza y seguridad para que puedas comunicarte con \u00e9xito.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">En cada situaci\u00f3n, hay un v\u00eddeo introductorio, diferentes audios y actividades variadas que siguen un orden l\u00f3gico y se basan en situaciones reales. Todas las actividades incluyen correcciones y explicaciones.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a1Inscr\u00edbete en GlobalExam y comienza a formarte hoy mismo!<\/span><\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":24,"featured_media":23356,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5048,5000],"tags":[5335],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Saludar a un cliente en ingl\u00e9s: Conoce las expresiones necesarias - GlobalExam Blog<\/title>\n<meta name=\"description\" content=\"\u00bfC\u00f3mo saludar a un cliente en ingl\u00e9s? 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