{"id":28292,"date":"2020-08-25T11:46:54","date_gmt":"2020-08-25T09:46:54","guid":{"rendered":"https:\/\/global-exam.com\/blog\/?p=28292"},"modified":"2020-08-25T17:43:12","modified_gmt":"2020-08-25T15:43:12","slug":"formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm","status":"publish","type":"post","link":"https:\/\/global-exam.com\/blog\/pt\/business-english-formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm\/","title":{"rendered":"Forma\u00e7\u00e3o em Ingl\u00eas para Gest\u00e3o de Atendimento ao Cliente (CSM)"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p>Em um momento em que a globaliza\u00e7\u00e3o est\u00e1 a todo vapor, muitas empresas devem se abrir internacionalmente para se tornaram mais competitivas. <a href=\"https:\/\/global-exam.com\/pt\/business-english\">O dom\u00ednio do ingl\u00eas profissional<\/a> \u00e9, mais do que nunca, indispens\u00e1vel para quem deseja integrar o quadro de funcion\u00e1rios de uma grande empresa ou obter uma promo\u00e7\u00e3o com o objetivo de atuar no exterior.<\/p>\n<p>Voc\u00ea deseja trabalhar em um pa\u00eds angl\u00f3fono? Voc\u00ea deseja obter um cargo na Gest\u00e3o de Atendimento ao Cliente (Customer Success Manager)?<\/p>\n<p>Nesse artigo, descubra por que a flu\u00eancia no ingl\u00eas \u00e9 primordial para o cargo de gerente de Atendimento ao Cliente (CSM) e como n\u00f3s podemos te ajudar a\u00a0<strong>obter um excelente n\u00edvel de ingl\u00eas e dar um impulso na sua carreira<\/strong>\u00a0gra\u00e7as \u00e0 nossa plataforma de e-learning.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><style type=\"text\/css\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#ffffff;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#fe6c35;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#fe6c35;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-color:#fe6c35;border-width:3px;}.fusion-button.button-1 {border-color:#ffffff;border-width:3px;border-radius:25px;}.fusion-button.button-1{background: #fe6c35;}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #ffffff;}.fusion-button.button-1 .fusion-button-text {text-transform:uppercase;}<\/style><a class=\"fusion-button button-flat button-large button-custom button-1 fusion-button-span-no fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/globalexam.training\/pt\/register\"><span class=\"fusion-button-text\">Treinar gr\u00e1tis<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 30px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><h2>A import\u00e2ncia do dom\u00ednio do Ingl\u00eas para o CSM<\/h2>\n<p>O Customer Success Manager, tamb\u00e9m conhecido pelo acr\u00f4nimo CSM, tem como miss\u00e3o\u00a0<strong>desenvolver e fidelizar a clientela<\/strong>\u00a0colocando o cliente no centro do processo. Conhecido h\u00e1 muito tempo tanto nos EUA como na Inglaterra, a exist\u00eancia desse cargo \u00e9 imprescind\u00edvel na era da economia digital e se desenvolve cada vez mais no Brasil e no\u00a0 mundo.<\/p>\n<p>No que consiste o trabalho do Customer Success Manager? O CSM passa uma boa parte do seu tempo trabalhando para\u00a0<strong>manter uma boa rela\u00e7\u00e3o entre os clientes e a empresa<\/strong>. Responder \u00e0s observa\u00e7\u00f5es e perguntas dos clientes, gerir as reclama\u00e7\u00f5es, garantir que tudo d\u00ea certo nas cobran\u00e7as e ser o porta-voz da clientela, s\u00e3o as atividades que fazem parte integrante do cargo de Gerente de Atendimento ao Cliente.<\/p>\n<p><img class=\"size-medium wp-image-28294 aligncenter\" src=\"https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm-300x200.jpeg\" alt=\"A import\u00e2ncia do dom\u00ednio do Ingl\u00eas para o CSM\" width=\"300\" height=\"200\" srcset=\"https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm-200x134.jpeg 200w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm-300x200.jpeg 300w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm-400x267.jpeg 400w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm-600x401.jpeg 600w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm-768x513.jpeg 768w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm-800x534.jpeg 800w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm-1024x684.jpeg 1024w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/formacao-em-ingles-para-gestao-de-atendimento-ao-cliente-csm.jpeg 1050w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Naturalmente, se a empresa evolui em uma l\u00f3gica internacional, essas miss\u00f5es precisam de uma compreens\u00e3o perfeita \u2013 escrita e oral \u2013 do ingl\u00eas. Saber se expressar oralmente tamb\u00e9m \u00e9 importante, pois o CSM \u00e9 frequentemente convocado para atender os clientes no telefone ou pessoalmente. Dessa forma, em uma empresa internacional, o dom\u00ednio do ingl\u00eas \u00e9 indispens\u00e1vel.<\/p>\n<p>Hoje,\u00a0<strong>a grande maioria das propostas de trabalho para CSM demandam o dom\u00ednio quase perfeito do ingl\u00eas profissional<\/strong>. Dos colaboradores de uma empresa que desejam se abrir ao contexto internacional, \u00e9 exigido um n\u00edvel elevado de ingl\u00eas.<\/p>\n<h2>\u00c1rea de CSM: melhore suas compet\u00eancias em ingl\u00eas com a GlobalExam<\/h2>\n<p>Voc\u00ea j\u00e1 conhece a GlobalExam? Muitos anos de experi\u00eancia no ramo do ensino de l\u00ednguas estrangeiras, n\u00f3s desenvolvemos uma plataforma de e-learning pedag\u00f3gica com o objetivo de preparar estudantes para os testes de l\u00edngua com excel\u00eancia. Nossa plataforma combina exerc\u00edcios elaborados por professores especializados, corre\u00e7\u00f5es, fichas de gramatica, fichas de vocabul\u00e1rio tratando de um campo lexical espec\u00edfico e simulados. Nossa miss\u00e3o \u00e9 simples: ajudar voc\u00ea a atingir seus objetivos lingu\u00edsticos para impulsionar a sua carreira.<\/p>\n<p>Todos os dias, milhares de pessoas praticam no site da GlobalExam e medem o seu progresso ao longo das atividades. Hoje, n\u00f3s temos o orgulho de apresentar uma nova plataforma de e-learning especializada no aprendizado do ingl\u00eas profissional, tamb\u00e9m chamado de \u201cIngl\u00eas para Neg\u00f3cios\u201d: o Business English.<\/p>\n<h2>Forma\u00e7\u00e3o em ingl\u00eas profissional e Business English<\/h2>\n<p>Foi em 2017 que, conscientes da import\u00e2ncia crescente do dom\u00ednio do ingl\u00eas profissional, n\u00f3s iniciamos a cria\u00e7\u00e3o dos m\u00f3dulos do Business English. Hoje, nossa nova plataforma de e-learning conta com mais de\u00a0<strong>25 percursos de situa\u00e7\u00f5es simuladas<\/strong>, permitindo une imers\u00e3o otimizada.<\/p>\n<p>O Business English prop\u00f5e<strong> atividades e exerc\u00edcios para 3 n\u00edveis diferentes : iniciante, intermedi\u00e1rio e avan\u00e7ado.<\/strong>\u00a0\u00c9 importante conhecer bem o seu n\u00edvel de base para progredir no seu ritmo, sem desanimar. \u00c9 por isso que n\u00f3s criamos um teste de n\u00edvel. Ele vai fazer com que voc\u00ea conhe\u00e7a o seu n\u00edvel de ingl\u00eas profissional e comece sua forma\u00e7\u00e3o nas condi\u00e7\u00f5es ideais.<\/p>\n<p>Veja abaixo o que voc\u00ea encontrar\u00e1 precisamente no Business English:<\/p>\n<ul>\n<li><strong>Corre\u00e7\u00f5es detalhadas<\/strong>\u00a0para cada quest\u00e3o presente no exerc\u00edcio realizado<\/li>\n<li><strong>Um certificado<\/strong>\u00a0no fim de cada percurso simulado.<\/li>\n<li><strong>A cria\u00e7\u00e3o do seu CV em ingl\u00eas<\/strong>\u00a0para potencializar as suas chances em um recrutamento.<\/li>\n<li><strong>Diferentes percursos simulados<\/strong>\u00a0de acordo com os seus objetivos.<\/li>\n<li><strong>Coachs em v\u00eddeo<\/strong>\u00a0feitos pelos professores experts em l\u00edngua inglesa.<\/li>\n<li>Exerc\u00edcios de texto para completar para aprender o\u00a0<strong>vocabul\u00e1rio\u00a0<\/strong>espec\u00edfico sobre o assunto estudado.<\/li>\n<li><strong>Situa\u00e7\u00f5es da vida profissional\u00a0<\/strong>para uma perfeita imers\u00e3o.<\/li>\n<\/ul>\n<p>Veja alguns exemplos dos nossos percursos simulados:<\/p>\n<ul>\n<li><strong>Percurso Carreira<\/strong>:\u00a0trata do vocabul\u00e1rio relativo ao CSM, \u00e0 comunica\u00e7\u00e3o e ao marketing, aos recursos humanos, ao servi\u00e7o de compra ou \u00e0 gest\u00e3o;<\/li>\n<li><strong>Percurso Compet\u00eancia<\/strong>: visa ensinar o vocabul\u00e1rio relativo a viagens de neg\u00f3cios, \u00e0 organiza\u00e7\u00e3o de reuni\u00f5es e de almo\u00e7os de neg\u00f3cios, aos recrutamentos, \u00e0 gest\u00e3o de projetos, \u00e0 negocia\u00e7\u00e3o \u00e0 venda;<\/li>\n<li><strong>Percurso Ind\u00fastria<\/strong>: trata do vocabul\u00e1rio ligado ao turismo, \u00e0 log\u00edstica e ao banco<\/li>\n<\/ul>\n<p>O Percurso Carreira Gest\u00e3o em Atendimento ao Cliente (CSM) \u00e9 um dos 7 Percursos Carreira na nossa plataforma, descubra os outros 6:<\/p>\n<ul>\n<li><a href=\"https:\/\/global-exam.com\/blog\/pt\/business-english-formacao-em-ingles-para-o-marketing-com-a-globalexam\/\">Forma\u00e7\u00e3o em ingl\u00eas Marketing<\/a><\/li>\n<li><a href=\"https:\/\/global-exam.com\/blog\/pt\/business-english-formacao-em-ingles-comercial\/\">Forma\u00e7\u00e3o em ingl\u00eas Comercial<\/a><\/li>\n<li><a href=\"https:\/\/global-exam.com\/blog\/pt\/business-english-o-dominio-do-ingles-na-comunicacao\/\">Forma\u00e7\u00e3o em ingl\u00eas Comunica\u00e7\u00e3o<\/a><\/li>\n<li><a href=\"https:\/\/global-exam.com\/blog\/pt\/business-english-formacao-em-ingles-para-compras\/\">Forma\u00e7\u00e3o em ingl\u00eas Compras<\/a><\/li>\n<li><a href=\"https:\/\/global-exam.com\/blog\/pt\/business-english-formacao-em-ingles-para-gestao\/\">Forma\u00e7\u00e3o em ingl\u00eas Gest\u00e3o<\/a><\/li>\n<li><a href=\"https:\/\/global-exam.com\/blog\/pt\/business-english-formacao-em-ingles-para-recursos-humanos\/\">Forma\u00e7\u00e3o em ingl\u00eas Recursos Humanos<\/a><\/li>\n<\/ul>\n<p>Nossa plataforma Business English foi pensada para ser a mais pedag\u00f3gica poss\u00edvel. As atividades s\u00e3o constru\u00eddas para serem facilmente compreens\u00edveis e os exerc\u00edcios podem ser refeitos quantas vezes voc\u00ea quiser. A pontua\u00e7\u00e3o obtida a cada atividade pode ser consultada a qualquer momento, o que permite medir a sua progress\u00e3o em tempo real. O Business English re\u00fane todas as fontes que voc\u00ea precisa para melhorar as suas compet\u00eancias em ingl\u00eas profissional e atingir seus objetivos de carreira.<\/p>\n<p>At\u00e9 logo na plataforma Business English !<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":28296,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5066],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Forma\u00e7\u00e3o em Ingl\u00eas para Gest\u00e3o de Atendimento ao Cliente (CSM) - GlobalExam Blog<\/title>\n<meta name=\"description\" content=\"Na \u00e1rea de Rela\u00e7\u00e3o com o Cliente, o ingl\u00eas \u00e9 muito utilizado. 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