{"id":28623,"date":"2020-08-20T16:01:05","date_gmt":"2020-08-20T14:01:05","guid":{"rendered":"https:\/\/global-exam.com\/blog\/?p=28623"},"modified":"2020-08-21T15:02:20","modified_gmt":"2020-08-21T13:02:20","slug":"khoa-hoc-tieng-anh-customer-success-management-csm","status":"publish","type":"post","link":"https:\/\/global-exam.com\/blog\/vi\/business-english-khoa-hoc-tieng-anh-customer-success-management-csm\/","title":{"rendered":"Kh\u00f3a h\u1ecdc ti\u1ebfng Anh Customer Success Management (CSM)"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p>V\u00e0o th\u1eddi \u0111i\u1ec3m to\u00e0n c\u1ea7u h\u00f3a l\u00e0 xu th\u1ebf c\u1ee7a nh\u00e2n lo\u1ea1i, nhi\u1ec1u doanh nghi\u1ec7p \u0111\u00e3 ph\u1ea3i m\u1edf c\u1eeda ra qu\u1ed1c t\u1ebf \u0111\u1ec3 n\u00e2ng cao n\u0103ng l\u1ef1c c\u1ea1nh tranh c\u1ee7a m\u00ecnh. Vi\u1ec7c s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o <a href=\"https:\/\/global-exam.com\/en\/business-english\">ti\u1ebfng Anh chuy\u00ean nghi\u1ec7p<\/a> l\u00e0 y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft h\u01a1n bao gi\u1edd h\u1ebft \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 ai mu\u1ed1n l\u00e0m vi\u1ec7c cho m\u1ed9t doanh nghi\u1ec7p l\u1edbn ho\u1eb7c mong mu\u1ed1n th\u0103ng ti\u1ebfn trong m\u00f4i tr\u01b0\u1eddng qu\u1ed1c t\u1ebf.<\/p>\n<p>B\u1ea1n \u0111ang c\u00f3 k\u1ebf ho\u1ea1ch l\u00e0m vi\u1ec7c t\u1ea1i m\u1ed9t qu\u1ed1c gia n\u00f3i ti\u1ebfng Anh? B\u1ea1n \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c Customer Success Manager?<\/p>\n<p>Trong b\u00e0i vi\u1ebft n\u00e0y, h\u00e3y t\u00ecm hi\u1ec3u l\u00fd do t\u1ea1i sao vi\u1ec7c th\u00e0nh th\u1ea1o ti\u1ebfng Anh l\u00e0 t\u1ed1i quan tr\u1ecdng \u0111\u1ed1i v\u1edbi v\u1ecb tr\u00ed Customer Success Manager (CSM) v\u00e0 c\u00e1ch th\u1ee9c m\u00e0 ch\u00fang t\u00f4i c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n <strong>\u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ed9t tr\u00ecnh \u0111\u1ed9 ti\u1ebfng Anh xu\u1ea5t s\u1eafc v\u00e0 th\u00fac \u0111\u1ea9y s\u1ef1 nghi\u1ec7p c\u1ee7a b\u1ea1n<\/strong> th\u00f4ng qua m\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o tr\u1ef1c tuy\u1ebfn c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><style type=\"text\/css\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#ffffff;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#fe6c35;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#fe6c35;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-color:#fe6c35;border-width:3px;}.fusion-button.button-1 {border-color:#ffffff;border-width:3px;border-radius:25px;}.fusion-button.button-1{background: #fe6c35;}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #ffffff;}.fusion-button.button-1 .fusion-button-text {text-transform:uppercase;}<\/style><a class=\"fusion-button button-flat button-large button-custom button-1 fusion-button-span-no fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/auth.global-exam.com\/register\"><span class=\"fusion-button-text\">Kh\u1edfi \u0111\u1ed9ng mi\u1ec5n ph\u00ed<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 30px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><h2>T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o trong ti\u1ebfng Anh \u0111\u1ed1i v\u1edbi CSM<\/h2>\n<p>Customer Success Manager, c\u00f2n \u0111\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn b\u1edfi t\u1eeb vi\u1ebft t\u1eaft CSM, ch\u1ecbu tr\u00e1ch nhi\u1ec7m <strong>ph\u00e1t tri\u1ec3n v\u00e0 x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong> b\u1eb1ng c\u00e1ch \u0111\u1eb7t kh\u00e1ch h\u00e0ng v\u00e0o v\u1ecb tr\u00ed trung t\u00e2m. \u0110\u01b0\u1ee3c bi\u1ebft \u0111\u1ebfn t\u1eeb l\u00e2u \u1edf M\u1ef9 v\u00e0 Anh, v\u1ecb tr\u00ed quan tr\u1ecdng n\u00e0y trong n\u1ec1n kinh t\u1ebf k\u1ef9 thu\u1eadt s\u1ed1 \u0111ang ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n \u1edf Vi\u1ec7t Nam v\u00e0 tr\u00ean to\u00e0n th\u1ebf gi\u1edbi.<\/p>\n<p><img class=\"size-medium wp-image-28625 aligncenter\" src=\"https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/khoa-hoc-tieng-anh-customer-success-management-300x200.jpg\" alt=\"T\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o trong ti\u1ebfng Anh \u0111\u1ed1i v\u1edbi CSM\" width=\"300\" height=\"200\" srcset=\"https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/khoa-hoc-tieng-anh-customer-success-management-200x133.jpg 200w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/khoa-hoc-tieng-anh-customer-success-management-300x200.jpg 300w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/khoa-hoc-tieng-anh-customer-success-management-400x266.jpg 400w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/khoa-hoc-tieng-anh-customer-success-management-600x399.jpg 600w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/khoa-hoc-tieng-anh-customer-success-management.jpg 640w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>V\u1eady c\u00f4ng vi\u1ec7c c\u1ee7a Customer Success Manager l\u00e0 g\u00ec? CSM d\u00e0nh ph\u1ea7n l\u1edbn th\u1eddi gian \u0111\u1ec3 <strong>duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p<\/strong>. Thu th\u1eadp \u00fd ki\u1ebfn \u200b\u200bv\u00e0 c\u00e2u h\u1ecfi t\u1eeb kh\u00e1ch h\u00e0ng, qu\u1ea3n l\u00fd s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng, theo d\u00f5i qu\u00e1 tr\u00ecnh thanh to\u00e1n v\u00e0 \u0111\u00f3ng vai tr\u00f2 ng\u01b0\u1eddi ph\u00e1t ng\u00f4n c\u1ee7a b\u1ed9 ph\u1eadn kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu trong c\u00f4ng vi\u1ec7c c\u1ee7a CSM.<\/p>\n<p>N\u1ebfu doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n tr\u00f4ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng qu\u1ed1c t\u1ebf, c\u00e1c nhi\u1ec7m v\u1ee5 n\u00e0y \u0111\u00f2i h\u1ecfi k\u1ef9 n\u0103ng s\u1eed d\u1ee5ng ti\u1ebfng Anh m\u1ed9t c\u00e1ch ho\u00e0n h\u1ea3o \u2013 c\u1ea3 n\u00f3i v\u00e0 vi\u1ebft. Bi\u1ebft c\u00e1ch di\u1ec5n t\u1ea3 qua l\u1eddi n\u00f3i c\u0169ng r\u1ea5t quan tr\u1ecdng v\u00ec CSM th\u01b0\u1eddng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp ho\u1eb7c qua \u0111i\u1ec7n tho\u1ea1i. Do \u0111\u00f3, trong m\u1ed9t doanh nghi\u1ec7p qu\u1ed1c t\u1ebf, vi\u1ec7c th\u00f4ng th\u1ea1o ti\u1ebfng Anh l\u00e0 \u0111i\u1ec1u r\u1ea5t c\u1ea7n thi\u1ebft.<\/p>\n<p>Ng\u00e0y nay, <strong>ph\u1ea7n l\u1edbn c\u00e1c th\u00f4ng b\u00e1o tuy\u1ec3n d\u1ee5ng CSM \u0111\u00f2i h\u1ecfi tr\u00ecnh \u0111\u1ed9 ti\u1ebfng Anh chuy\u00ean nghi\u1ec7p g\u1ea7n nh\u01b0 ho\u00e0n h\u1ea3o<\/strong>. \u0110\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 c\u1ee7a m\u1ed9t doanh nghi\u1ec7p mu\u1ed1n m\u1edf c\u1eeda ra qu\u1ed1c t\u1ebf c\u0169ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u s\u1edf h\u1eefu m\u1ed9t tr\u00ecnh \u0111\u1ed9 ti\u1ebfng Anh nh\u1ea5t \u0111\u1ecbnh.<\/p>\n<h2>L\u0129nh v\u1ef1c CSM: c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng ti\u1ebfng Anh c\u1ee7a b\u1ea1n v\u1edbi GlobalExam<\/h2>\n<p>B\u1ea1n \u0111\u00e3 bi\u1ebft v\u1ec1 GlobalExam? V\u1edbi nhi\u1ec1u n\u0103m kinh nghi\u1ec7m trong l\u0129nh v\u1ef1c ng\u00f4n ng\u1eef, ch\u00fang t\u00f4i \u0111\u00e3 ph\u00e1t tri\u1ec3n m\u1ed9t m\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o tr\u1ef1c tuy\u1ebfn nh\u1eb1m m\u1ee5c \u0111\u00edch luy\u1ec7n thi c\u00e1c b\u00e0i ki\u1ec3m tra ng\u00f4n ng\u1eef m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. M\u00f4 h\u00ecnh c\u1ee7a ch\u00fang t\u00f4i k\u1ebft h\u1ee3p c\u00e1c b\u00e0i t\u1eadp \u0111\u01b0\u1ee3c bi\u1ec7n so\u1ea1n b\u1edfi c\u00e1c gi\u1ea3ng vi\u00ean chuy\u00ean ng\u00e0nh, c\u00e1c b\u00e0i t\u1eadp \u0111\u01b0\u1ee3c ch\u1ec9nh s\u1eeda cho ng\u01b0\u1eddi h\u1ecdc, phi\u1ebfu h\u1ecdc t\u1eadp ki\u1ebfn th\u1ee9c ng\u1eef ph\u00e1p, phi\u1ebfu h\u1ecdc t\u1eadp v\u1ec1 t\u1eeb v\u1ef1ng li\u00ean quan \u0111\u1ebfn m\u1ed9t l\u0129nh v\u1ef1c c\u1ee5 th\u1ec3 v\u00e0 c\u00e1c b\u00e0i thi m\u00f4 ph\u1ecfng. Nhi\u1ec7m v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i r\u1ea5t \u0111\u01a1n gi\u1ea3n: \u0111\u00f3 l\u00e0 gi\u00fap b\u1ea1n \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau ng\u00f4n ng\u1eef \u0111\u1ec3 th\u00fac \u0111\u1ea9y s\u1ef1 nghi\u1ec7p c\u1ee7a b\u1ea1n.<\/p>\n<p>M\u1ed7i ng\u00e0y c\u00f3 h\u00e0ng ng\u00e0n ng\u01b0\u1eddi \u0111\u00e0o t\u1ea1o tr\u00ean GlobalExam v\u00e0 ng\u01b0\u1eddi h\u1ecdc c\u00f3 th\u1ec3 theo d\u00f5i s\u1ef1 ti\u1ebfn b\u1ed9 c\u1ee7a h\u1ecd th\u00f4ng qua c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh luy\u1ec7n t\u1eadp. H\u00f4m nay, ch\u00fang t\u00f4i xin \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u m\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o tr\u1ef1c tuy\u1ebfn m\u1edbi c\u1ee7a ch\u00fang t\u00f4i chuy\u00ean v\u1ec1 vi\u1ec7c gi\u1ea3ng d\u1ea1y ti\u1ebfng Anh chuy\u00ean nghi\u1ec7p, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 \u00ab\u00a0Ti\u1ebfng Anh th\u01b0\u01a1ng m\u1ea1i\u00a0\u00bb: Business English.<\/p>\n<h2>Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o ti\u1ebfng Anh chuy\u00ean nghi\u1ec7p v\u00e0 Business English<\/h2>\n<p>V\u00e0o n\u0103m 2017, nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c t\u1ea7m quan tr\u1ecdng ng\u00e0y c\u00e0ng t\u0103ng c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng th\u00e0nh th\u1ea1o ti\u1ebfng Anh chuy\u00ean nghi\u1ec7p, ch\u00fang t\u00f4i \u0111\u00e3 b\u1eaft \u0111\u1ea7u t\u1ea1o ra c\u00e1c m\u00f4-\u0111un Business English. Ng\u00e0y nay, m\u00f4 h\u00ecnh \u0111\u00e0o t\u1ea1o tr\u1ef1c tuy\u1ebfn m\u1edbi c\u1ee7a ch\u00fang t\u00f4i c\u00f3 h\u01a1n <strong>25 b\u00e0i h\u1ecdc \u0111\u01b0\u1ee3c d\u00e0n d\u1ef1ng theo k\u1ecbch b\u1ea3n<\/strong>, cho ph\u00e9p b\u1ea1n h\u00f2a m\u00ecnh v\u00e0o m\u00f4i tr\u01b0\u1eddng ti\u1ebfng Anh m\u1ed9t c\u00e1ch t\u1ed1i \u01b0u.<\/p>\n<p>Business English cung c\u1ea5p <strong>ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o cho 3 tr\u00ecnh \u0111\u1ed9 kh\u00e1c nhau: s\u01a1 c\u1ea5p, trung c\u1ea5p v\u00e0 cao c\u1ea5p<\/strong>. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 ph\u1ea3i bi\u1ebft r\u00f5 tr\u00ecnh \u0111\u1ed9 c\u01a1 b\u1ea3n c\u1ee7a b\u1ea1n \u0111\u1ec3 ti\u1ebfn b\u1ed9 theo nh\u1ecbp \u0111\u1ed9 c\u1ee7a ri\u00eang b\u1ea1n gi\u00fap b\u1ea1n kh\u00f4ng b\u1ecb n\u1ea3n l\u00f2ng. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao ch\u00fang t\u00f4i t\u1ea1o ra m\u1ed9t b\u00e0i ki\u1ec3m tra tr\u00ecnh \u0111\u1ed9. \u0110i\u1ec1u n\u00e0y s\u1ebd cho ph\u00e9p b\u1ea1n bi\u1ebft tr\u00ecnh \u0111\u1ed9 ti\u1ebfng Anh chuy\u00ean nghi\u1ec7p c\u1ee7a b\u1ea1n \u1edf m\u1ee9c n\u00e0o, t\u1eeb \u0111\u00f3 gi\u00fap b\u1ea1n b\u1eaft \u0111\u1ea7u ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o trong \u0111i\u1ec1u ki\u1ec7n t\u1ed1i \u01b0u.<\/p>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 ch\u00ednh x\u00e1c nh\u1eefng g\u00ec b\u1ea1n s\u1ebd t\u00ecm th\u1ea5y \u1edf Business English:<\/p>\n<ul>\n<li><strong>Vi\u1ec7c ch\u1ec9nh s\u1eeda chi ti\u1ebft<\/strong> cho t\u1eebng b\u00e0i t\u1eadp<\/li>\n<li><strong>Ch\u1ee9ng nh\u1eadn<\/strong> v\u00e0o cu\u1ed1i m\u1ed7i kh\u00f3a h\u1ecdc<\/li>\n<li><strong>T\u1ea1o l\u1eadp CV c\u1ee7a b\u1ea1n b\u1eb1ng ti\u1ebfng Anh<\/strong> \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a c\u01a1 h\u1ed9i c\u1ee7a b\u1ea1n trong qu\u00e1 tr\u00ecnh t\u00ecm vi\u1ec7c<\/li>\n<li><strong>C\u00e1c kh\u00f3a h\u1ecdc kh\u00e1c nhau<\/strong> \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau kh\u00e1c nhau<\/li>\n<li><strong>N\u1ed9i dung \u0111\u01b0\u1ee3c gi\u1ea3ng d\u1ea1y<\/strong> b\u1edfi c\u00e1c gi\u1ea3ng vi\u00ean ti\u1ebfng Anh l\u00e0 nh\u1eefng chuy\u00ean gia ng\u00f4n ng\u1eef c\u1ee7a ch\u00fang t\u00f4i<\/li>\n<li>C\u00e1c b\u00e0i t\u1eadp \u0111i\u1ec1n ch\u1ed7 tr\u1ed1ng cho ph\u00e9p h\u1ecdc <strong>t\u1eeb v\u1ef1ng<\/strong> v\u1ec1 m\u1ed9t ch\u1ee7 \u0111\u1ec1 nh\u1ea5t \u0111\u1ecbnh<\/li>\n<li><strong>C\u00e1c t\u00ecnh hu\u1ed1ng trong m\u00f4i tr\u01b0\u1eddng c\u00f4ng s\u1edf<\/strong> gi\u00fap qu\u00e1 tr\u00ecnh h\u00f2a nh\u1eadp v\u00e0o th\u1ef1c t\u1ebf sau n\u00e0y<\/li>\n<\/ul>\n<p>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 c\u00e1c kh\u00f3a h\u1ecdc:<\/p>\n<ul>\n<li><strong>Kh\u00f3a h\u1ecdc d\u00e0nh cho con \u0111\u01b0\u1eddng s\u1ef1 nghi\u1ec7p<\/strong>: s\u1ebd trang b\u1ecb v\u1ed1n t\u1eeb v\u1ef1ng li\u00ean quan \u0111\u1ebfn CSM, truy\u1ec1n th\u00f4ng marketing, nh\u00e2n s\u1ef1, d\u1ecbch v\u1ee5 mua h\u00e0ng ho\u1eb7c qu\u1ea3n l\u00fd<\/li>\n<li><strong>Kh\u00f3a h\u1ecdc n\u00e2ng cao k\u1ef9 n\u0103ng<\/strong>: cho ph\u00e9p b\u1ea1n l\u00e0m quen v\u1edbi c\u00e1c t\u1eeb v\u1ef1ng li\u00ean quan \u0111\u1ebfn t\u1ed5 ch\u1ee9c chuy\u1ebfn \u0111i c\u00f4ng t\u00e1c, t\u1ed5 ch\u1ee9c c\u00e1c cu\u1ed9c h\u1ecdp v\u00e0 b\u1eefa ti\u1ec7c kinh doanh, tuy\u1ec3n d\u1ee5ng, qu\u1ea3n l\u00fd d\u1ef1 \u00e1n, \u0111\u00e0m ph\u00e1n v\u00e0 b\u00e1n h\u00e0ng<\/li>\n<li><strong>Kh\u00f3a h\u1ecdc chuy\u00ean nghi\u1ec7p<\/strong>: cho ph\u00e9p b\u1ea1n h\u1ecdc c\u00e1c t\u1eeb v\u1ef1ng li\u00ean quan \u0111\u1ebfn du l\u1ecbch, h\u1eadu c\u1ea7n ho\u1eb7c th\u1eadm ch\u00ed l\u00e0 ng\u00e2n h\u00e0ng<\/li>\n<\/ul>\n<p>Kh\u00f3a h\u1ecdc ngh\u1ec1 nghi\u1ec7p CSM l\u00e0 m\u1ed9t trong 7 kh\u00f3a h\u1ecdc ngh\u1ec1 nghi\u1ec7p tr\u00ean m\u00f4 h\u00ecnh c\u1ee7a ch\u00fang t\u00f4i, h\u00e3y kh\u00e1m ph\u00e1 6 kh\u00f3a h\u1ecdc kh\u00e1c:<\/p>\n<ul>\n<li><a href=\"https:\/\/global-exam.com\/blog\/vi\/business-english-khoa-hoc-tieng-anh-marketing\/\">Kh\u00f3a h\u1ecdc ti\u1ebfng Anh: Marketing<\/a><\/li>\n<li><a href=\"https:\/\/global-exam.com\/blog\/vi\/business-english-thanh-thao-tieng-anh-trong-linh-vuc-truyen-thong\/\">Kh\u00f3a h\u1ecdc ti\u1ebfng Anh Truy\u1ec1n th\u00f4ng<\/a><\/li>\n<li><a href=\"https:\/\/global-exam.com\/blog\/vi\/business-english-khoa-hoc-tieng-anh-nhan-su\/\">Kh\u00f3a h\u1ecdc ti\u1ebfng Anh Nh\u00e2n s\u1ef1<\/a><\/li>\n<li><a href=\"https:\/\/global-exam.com\/blog\/vi\/business-english-khoa-hoc-tieng-anh-thuong-mai\/\">Kh\u00f3a h\u1ecdc ti\u1ebfng Anh Th\u01b0\u01a1ng m\u1ea1i<\/a><\/li>\n<li><a href=\"https:\/\/global-exam.com\/blog\/vi\/business-english-khoa-hoc-tieng-anh-mua-hang\/\">Kh\u00f3a h\u1ecdc ti\u1ebfng Anh Mua h\u00e0ng<\/a><\/li>\n<li><a href=\"https:\/\/global-exam.com\/blog\/vi\/business-english-khoa-hoc-tieng-anh-quan-ly\/\">Kh\u00f3a h\u1ecdc ti\u1ebfng Anh Qu\u1ea3n l\u00fd (Management)<\/a><\/li>\n<\/ul>\n<p>M\u00f4 h\u00ecnh Business English c\u1ee7a ch\u00fang t\u00f4i \u0111\u00e3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf \u0111\u1ec3 mang t\u00ednh s\u01b0 ph\u1ea1m nh\u1ea5t c\u00f3 th\u1ec3. Qu\u00e1 tr\u00ecnh luy\u1ec7n t\u1eadp \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng \u0111\u1ec3 ng\u01b0\u1eddi h\u1ecdc c\u00f3 th\u1ec3 n\u1eafm b\u1eaft m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 c\u00e1c b\u00e0i t\u1eadp c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u01b0\u1ee3c l\u00e0m \u0111i l\u00e0m l\u1ea1i theo \u00fd mu\u1ed1n. \u0110i\u1ec3m s\u1ed1 \u0111\u1ea1t \u0111\u01b0\u1ee3c cho m\u1ed7i bu\u1ed5i \u0111\u00e0o t\u1ea1o c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c xem b\u1ea5t c\u1ee9 l\u00fac n\u00e0o, cho ph\u00e9p b\u1ea1n theo d\u00f5i s\u1ef1 ti\u1ebfn b\u1ed9 c\u1ee7a b\u1ea1n theo th\u1eddi gian th\u1ef1c t\u1ebf. Business English t\u1eadp h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c y\u1ebfu t\u1ed1 c\u1ea7n thi\u1ebft \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng ti\u1ebfng Anh chuy\u00ean nghi\u1ec7p c\u1ee7a b\u1ea1n v\u00e0 gi\u00fap \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau trong s\u1ef1 nghi\u1ec7p.<\/p>\n<p>H\u1eb9n g\u1eb7p l\u1ea1i tr\u00ean m\u00f4 h\u00ecnh Business English!<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-2{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-2 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-2{width:100% !important;}.fusion-builder-column-2 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-3{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":28626,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5080],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.2.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kh\u00f3a h\u1ecdc ti\u1ebfng Anh Customer Success Management (CSM) - GlobalExam Blog<\/title>\n<meta name=\"description\" content=\"Trong l\u0129nh v\u1ef1c qu\u1ea3n l\u00fd v\u00e0 quan h\u1ec7 kh\u00e1ch h\u00e0ng, ti\u1ebfng Anh \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ea5t ph\u1ed5 bi\u1ebfn. 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