{"id":30636,"date":"2020-09-07T11:38:22","date_gmt":"2020-09-07T09:38:22","guid":{"rendered":"https:\/\/global-exam.com\/blog\/?p=30636"},"modified":"2020-09-08T11:30:09","modified_gmt":"2020-09-08T09:30:09","slug":"business-english-answer-phone-jieting-dianhua","status":"publish","type":"post","link":"https:\/\/global-exam.com\/blog\/zh\/business-english-answer-phone-jieting-dianhua\/","title":{"rendered":"\u5982\u4f55\u4f7f\u7528\u82f1\u8a9e\u63a5\u96fb\u8a71?"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-1\"><p>\u96a8\u8457\u79d1\u6280\u7279\u5225\u662f\u4e92\u806f\u7db2\u7684\u98db\u901f\u767c\u5c55\uff0c\u6211\u5011\u8207\u4e16\u754c\u5404\u5730\u901a\u4fe1\u8b8a\u5f97\u975e\u5e38\u7c21\u55ae\u5bb9\u6613\uff0c\u7279\u5225\u662f\u5404\u7a2e\u5c08\u696d\u9818\u57df\u5c24\u5176\u5982\u6b64\u3002<\/p>\n<p>\u82f1\u8a9e\u4f5c\u70ba\u4e16\u754c\u4e0a\u4f7f\u7528\u6700\u5ee3\u6cdb\u7684\u8a9e\u8a00\uff0c\u5728\u5546\u696d\u6d3b\u52d5\u4e2d\u5c24\u5176\u6536\u5230\u9752\u775e\uff0c\u56e0\u6b64\u5f88\u591a\u6642\u5019\u638c\u63e1\u4e00\u4e9b\u5c08\u696d<a href=\"https:\/\/global-exam.com\/zh\/business-english\">\u5546\u52d9\u82f1\u8a9e<\/a>\u53e5\u5b50\u548c\u5e38\u7528\u8868\u9054\u662f\u5c55\u793a\u5c08\u696d\u5f62\u8c61\u7684\u4e00\u90e8\u5206\u3002<\/p>\n<p>\u5728\u672c\u6587\u4e2d\uff0c\u6211\u5011\u5c07\u5f9e\u5c08\u696d\u89d2\u5ea6\u51fa\u767c\uff0c\u70ba\u60a8\u4ecb\u7d39<strong>\u5e7e\u500b\u91cd\u8981\u7684\u8077\u5834\u6163\u7528\u8868\u9054<\/strong>\uff0c\u7528\u65bc\u61c9\u5c0d<strong>\u4e09\u7a2e\u4e0d\u540c\u60c5\u6cc1<\/strong>\uff1a\u5982\u4f55\u63a5\u807d\u5de5\u4f5c\u96fb\u8a71\uff0c\u5982\u4f55\u5b89\u6392\u6703\u9762\u4ee5\u53ca\u5982\u4f55\u505a\u82f1\u6587\u5831\u544a\u3002<\/p>\n<\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 0px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div style=\"text-align:center;\"><style type=\"text\/css\">.fusion-button.button-1 .fusion-button-text, .fusion-button.button-1 i {color:#ffffff;}.fusion-button.button-1 .fusion-button-icon-divider{border-color:#ffffff;}.fusion-button.button-1:hover .fusion-button-text, .fusion-button.button-1:hover i,.fusion-button.button-1:focus .fusion-button-text, .fusion-button.button-1:focus i,.fusion-button.button-1:active .fusion-button-text, .fusion-button.button-1:active{color:#fe6c35;}.fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:hover .fusion-button-icon-divider, .fusion-button.button-1:active .fusion-button-icon-divider{border-color:#fe6c35;}.fusion-button.button-1:hover, .fusion-button.button-1:focus, .fusion-button.button-1:active{border-color:#fe6c35;border-width:3px;}.fusion-button.button-1 {border-color:#ffffff;border-width:3px;border-radius:25px;}.fusion-button.button-1{background: #fe6c35;}.fusion-button.button-1:hover,.button-1:focus,.fusion-button.button-1:active{background: #ffffff;}.fusion-button.button-1 .fusion-button-text {text-transform:uppercase;}<\/style><a class=\"fusion-button button-flat button-large button-custom button-1 fusion-button-span-no fusion-button-default-type\" target=\"_blank\" rel=\"noopener noreferrer\" href=\"https:\/\/globalexam.training\/zh\/register\"><span class=\"fusion-button-text\">\u514d\u8cbb\u8a66\u7528<\/span><\/a><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-1{width:100% !important;margin-top : 0px;margin-bottom : 0px;}.fusion-builder-column-1 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 0px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-1{width:100% !important;}.fusion-builder-column-1 > .fusion-column-wrapper {margin-right : 0px;margin-left : 0px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-2{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 0px;margin-bottom : 30px;padding-left : 0px;}<\/style><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1400px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><div class=\"fusion-text fusion-text-2\"><h2>\u5982\u4f55\u4f7f\u7528\u82f1\u8a9e\u63a5\u96fb\u8a71?<\/h2>\n<h3>Introducing yourself\u00a0: \u81ea\u6211\u4ecb\u7d39<\/h3>\n<ul>\n<li>Good morning\/afternoon\/evening X speaking :<br \/>\n\u65e9\u4e0a\/\u4e0b\u5348\/\u665a\u4e0a\u597d X \u63a5\u96fb\u8a71.<\/li>\n<\/ul>\n<p>\u82f1\u8a9e\u570b\u5bb6\u7684\u4eba\u6839\u64da\u7576\u65e5\u6240\u8655\u6642\u9593\u4e0d\u540c\uff0c\u6709\u4e09\u7a2e\u4e0d\u540c\u767c\u62db\u547c\u65b9\u5f0f\uff1a(Morning\u00a0:\u65e9\u4e0aAfternoon\u00a0: \u4e0b\u5348Evening\u00a0:\u665a\u4e0a18\u00a0h\u5f8c).<\/p>\n<ul>\n<li>How can I help you today? \u6709\u4ec0\u9ebc\u53ef\u4ee5\u5e6b\u60a8? \uff08\u81ea\u6211\u4ecb\u7d39\u4e4b\u5f8c)<\/li>\n<\/ul>\n<h3>Asking who is on the telephone\u00a0: \u554f\u5c0d\u65b9\u8ab0\u5728\u8b1b\u96fb\u8a71<\/h3>\n<ul>\n<li>Can I ask who is calling, please? \u8acb\u554f\u60a8\u662f\u54ea\u4f4d\u00a0?<br \/>\n\u5982\u679c\u60a8\u4e0d\u77e5\u9053\u5c0d\u65b9\u662f\u8ab0\uff0c\u53ef\u4ee5\u8acb\u5c0d\u65b9\u62fc\u4e00\u4e0b\u4ed6\u7684\u540d\u5b57(\u62fc\u5beb\u00a0: to spell).<\/li>\n<\/ul>\n<h3>Asking for someone\u00a0: \u8acb\u6c42\u548c\u67d0\u4eba\u5c0d\u8a71<\/h3>\n<ul>\n<li>Could I speak to \u2026? \u8acb\u554f\u80fd\u5426\u8b93XX\u63a5\u96fb\u8a71?<\/li>\n<li>How to reply when someone is not available : \u7576\u5c0d\u65b9\u6c92\u52d5\u6642\u8981\u5982\u4f55\u56de\u7b54\u2009?<\/li>\n<li>I\u2019m afraid X is not available at the moment : \u5f88\u62b1\u6b49, M. X \u76ee\u524d\u4e0d\u5728<\/li>\n<li>The line is busy : \u7dda\u8def\u7e41\u5fd9<\/li>\n<\/ul>\n<p><img class=\"aligncenter wp-image-30637 size-medium\" src=\"https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/asking-for-someone-300x200.jpg\" alt=\"\u5982\u4f55\u4f7f\u7528\u82f1\u8a9e\u63a5\u96fb\u8a71?\" width=\"300\" height=\"200\" srcset=\"https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/asking-for-someone-200x133.jpg 200w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/asking-for-someone-300x200.jpg 300w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/asking-for-someone-400x267.jpg 400w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/asking-for-someone-600x400.jpg 600w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/asking-for-someone-768x512.jpg 768w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/asking-for-someone-800x533.jpg 800w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/asking-for-someone-1024x683.jpg 1024w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/asking-for-someone-1200x800.jpg 1200w, https:\/\/global-exam.com\/blog\/wp-content\/uploads\/2020\/08\/asking-for-someone.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<h3>Taking a message\u00a0: \u7559\u8a00<\/h3>\n<ul>\n<li>Can I take a message? \u6211\u53ef\u4ee5\u5e6b\u60a8\u634e\u8a71\u55ce\uff1f<br \/>\n\u5728\u8a18\u9304\u5225\u4eba\u7684\u7559\u8a00\u6642\uff0c\u60a8\u53ef\u4ee5\u91cd\u8907\u7559\u8a00\u5167\u5bb9\u78ba\u4fdd\u6e96\u78ba\uff0c\u5982\u679c\u6c92\u807d\u61c2\u5247\u53ef\u4ee5\u8acb\u5c0d\u65b9\u91cd\u8907 (to repeat).<\/li>\n<\/ul>\n<h3>Making the person hold\u00a0: \u8acb\u5c0d\u65b9\u7a0d\u7b49<\/h3>\n<ul>\n<li>I\u2019ll put you through\/I will transfer you call to\u2026 \u6211\u5c07\u70ba\u60a8\u8f49\u63a5&#8230;<\/li>\n<li>Can you hold the line? Can you hold on for a moment? \u80fd\u9ebb\u7169\u60a8\u7a0d\u7b49\u4e00\u4e0b\u55ce ?<\/li>\n<\/ul>\n<h2>\u5b89\u6392\u6703\u8b70\u5e38\u7528\u8868\u9054\u65b9\u5f0f<\/h2>\n<ul>\n<li>To make an appointment\u00a0: \u7d04\u5b9a\u6703\u8b70<\/li>\n<li>To set up an interview\u00a0: \u7d44\u7e54\u9762\u8a66<\/li>\n<li>To schedule a time to meet\u00a0: \u78ba\u5b9a\u898b\u9762\u6642\u9593<\/li>\n<li>To confirm\u00a0: \u78ba\u8a8d.<\/li>\n<li>To cancel :\u00a0\u53d6\u6d88.<\/li>\n<li>That day suits me :\u6211\u90a3\u5929\u6709\u7a7a.<\/li>\n<li>To postpone :\u00a0\u6539\u5929.<\/li>\n<li>Please confirm if this date and time are suitable or convenient for you : \u8acb\u78ba\u8a8d\u6703\u9762\u65e5\u671f\u548c\u6642\u9593<\/li>\n<\/ul>\n<h2>\u505a\u5831\u544a\u5e38\u7528\u8868\u9054\u65b9\u5f0f<\/h2>\n<ul>\n<li>Meeting minutes\u00a0: \u6703\u8b70\u7d00\u8981<\/li>\n<li>Present\u00a0:\u8207\u6703\u4eba.<\/li>\n<li>To come to a decision\u00a0: \u505a\u6c7a\u5b9a<\/li>\n<li>To make a motion\u00a0: \u63d0\u5efa\u8b70<\/li>\n<li>To make a proposal\u00a0: \u63d0\u8b70\u6848<\/li>\n<\/ul>\n<h2>\u4f7f\u7528GlobalExam\u57f9\u8a13<\/h2>\n<p><strong>GlobalExam100\uff05\u81f4\u529b\u65bc\u5728\u7ebf\u82f1\u8a9e\u5b78\u7fd2<\/strong>\uff0c\u6211\u5011\u6700\u65b0\u63a8\u51fa\u7684<strong>\u5546\u52a1\u82f1\u8bed<\/strong>\u5e73\u53f0\u65e8\u5728\u5e6b\u52a9\u60a8\u63d0\u9ad8\u8bed\u8a00\u80fd\u529b\uff0c\u638c\u63e1\u5f53\u4eca\u804c\u573a\u4e2d\u5fc5\u5099\u4e13\u4e1a\u6280\u80fd\u3002<\/p>\n<p>\u5546\u52a1\u82f1\u8bed\u5e73\u53f0<strong>\u6839\u64da\u60a8\u7684\u9700\u6c42\u548c\u6c34\u5e73\u63d0\u4f9b\u76f8\u61c9\u8ab2\u7a0b<\/strong>\uff08\u60a8\u53ef\u4ee5\u5728\u5f00\u59cb\u57f9\u8bad\u4e4b\u524d\u8fdb\u884c\u6c34\u5e73\u6d4b\u8bd5\uff0c\u4ee5\u4fbf\u6839\u636e\u60a8\u7684\u76ee\u6807\u548c\u7576\u524d\u6c34\u5e73\u5236\u5b9a\u5b78\u7fd2\u8a08\u5283\uff09\u3002\u5546\u52a1\u82f1\u8bed\u4e3a\u60a8\u63d0\u4f9b\u4e09\u7a2e\u4e0d\u540c\u7684\u8bfe\u7a0b\u5b89\u6392\uff0c\u4ee5\u9002\u5e94\u4e0d\u540c\u7684\u5b78\u7fd2\u76ee\u6807\uff1a<strong>\u8077\u696d\u80fd\u529b\u8bfe\u7a0b<\/strong>\uff08\u63a5\u542c\u7535\u8bdd\uff0c\u8b80\u5beb\u7535\u5b50\u90ae\u4ef6\uff0c\u53c2\u52a0\u4f1a\u8bae\u7b49\uff09\uff1b<strong>\u8077\u696d\u767c\u5c55\u8ab2\u7a0b<\/strong>\uff08<a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-management-guanli\/\">\u7ba1\u7406<\/a>\uff0c<a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-buying-gouwu\/\">\u91c7\u8d2d<\/a>\uff0c<a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-human-resources-renli-ziyuan\/\">\u4eba\u529b\u8d44\u6e90<\/a>\uff0c<a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-sales-zang\/\">\u9500\u552e\u7b49<\/a>\uff09\u548c<strong>\u5c08\u696d\u9818\u57df\u8ab2\u7a0b<\/strong>\uff08\u94f6\u884c\uff0c\u7269\u6d41\u7b49\uff09\u3002<\/p>\n<p>\u767c\u73fe\u6211\u5011\u6240\u6709\u7684\u4e3b\u984c\uff0c\u4ee5\u5168\u9762\u63d0\u9ad8\u5c08\u696d\u82f1\u8a9e\u6c34\u5e73\uff1a<\/p>\n<ul>\n<li>\n<p class=\"entry-title\" data-fontsize=\"45\" data-lineheight=\"56\"><a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-interculturality-guanli-kua-wenhua\/\">\u5982\u4f55\u9069\u61c9\u82f1\u6587\u4e2d\u7684\u8de8\u6587\u5316\u5dee\u7570<\/a><\/p>\n<\/li>\n<li>\n<p class=\"entry-title\" data-fontsize=\"45\" data-lineheight=\"56\"><a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-recruitment-zhaomu\/\">\u62db\u52df\u82f1\u6587\uff1a\u5982\u4f55\u4e3b\u6301\u82f1\u8a9e\u9762\u8a66<\/a><\/p>\n<\/li>\n<li>\n<p class=\"entry-title\" data-fontsize=\"45\" data-lineheight=\"56\"><a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-manage-project-guanli-xiangmu\/\">\u5982\u4f55\u7528\u82f1\u6587\u9032\u884c\u9805\u76ee\u7ba1\u7406?<\/a><\/p>\n<\/li>\n<li>\n<p class=\"entry-title\" data-fontsize=\"45\" data-lineheight=\"56\"><a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-trips-shangwu-luxing\/\">\u638c\u63e1\u5546\u52d9\u65c5\u884c\u82f1\u8a9e<\/a><\/p>\n<\/li>\n<li>\n<p class=\"entry-title\" data-fontsize=\"45\" data-lineheight=\"56\"><a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-email-zhuanye-dianzi-youjian\/\">\u5982\u4f55\u64b0\u5beb\u5c08\u696d\u82f1\u8a9eEmail\uff1f<\/a><\/p>\n<\/li>\n<li>\n<p class=\"entry-title\" data-fontsize=\"45\" data-lineheight=\"56\"><a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-negociate-tanpan\/\">\u5982\u4f55\u4f7f\u7528\u82f1\u8a9e\u9032\u884c\u8ac7\u5224\uff1f<\/a><\/p>\n<\/li>\n<li>\n<p class=\"entry-title\" data-fontsize=\"45\" data-lineheight=\"56\"><a href=\"https:\/\/global-exam.com\/blog\/zh\/business-english-organize-meeting-zuzhi-huiyi\/\">\u6703\u8b70\u5ba4\u82f1\u8a9e<\/a><\/p>\n<\/li>\n<li>\n<p class=\"entry-title\" data-fontsize=\"45\" data-lineheight=\"56\"><a 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