Bulats language functions – complaining, offering help and apologising

Enhance your English language functions for offering help and apologising and improve your Linguaskill (Bulats) score

Language Functions refer to the different situations where we use language. Often, the meaning of expressions we use is not easy to understand from the words of the sentence. For example, a person could say ‘I see what you mean but …’ and the meaning of the sentence is ‘I understand what you are saying but my opinion is different.’

In BULATS, your knowledge of Language Functions will be tested. You will see examples of Language Functions in the Reading texts and you will hear people use them in the Listening audios. They are also important in the Writing Test and the Speaking Test. If you can understand the different nuances of meaning, you will improve your score.

This exercise will give you examples of typical expressions that are used to complain, offer help and apologise effectively.


I have a complaint to make about (this product).

I want to complain about (this product).

I have a complaint to make.

I’d like to complain about (this product).

I’m afraid I’ve got a complaint about (this product).

I’m afraid there is a problem with (this product).

Excuse me but there is a problem with (this product).

I’m annoyed about (this product).

I’m angry about (this product).

Offering help


Can I help you with (your project)?

Do you want me to (help you with your project)?

Would you like me to (help you with your project)?

Can I offer you (some help with your project)?

I’d like to offer (some help with your project).

I’ll (help you with your project) if you like.

If you like, I can (give you some help with your project).

If you have any problems, let me know.

If you need any help, just tell me.


Do you need any help with (your project)?

Can I give you a hand with (your project)?

Can I help you at all with (your project)?

I’d like to help in any way I can.

If you like, I could (help you with your project).

Is there anything I can do to help?


Do you need a hand with (your project)?

Do you need someone to help you?

Are you having problems with (your project)?

Can I be of any assistance?

Can I get you anything?

I’d be glad to help you (with your project).

I’m sure you don’t need my help, but if you do, let me know.

It sounds like you could do with some help for (your project).

I think you might need some help with (your project).

I heard I might be able to help you with (your project).

I’ll handle this.

If you need any help, just say the word.

You look like you could do with some help.




I’m sorry.

I’m so sorry.

I’m really sorry.

I really am so sorry.

I apologize.

I must apologize.

I’d like to apologize.

I hope you can forgive me.

Please forgive me.


I regret what I did.

I do apologize.

I am terribly sorry.

I don’t know what to say.

Please accept my apologies.

Please excuse my behaviour.

I accept responsibility.

I take all the blame.

I take full responsibility.

I accept that I am to blame.

It’s my fault.

It was inexcusable.


Please accept my sincere apologies.

I apologize wholeheartedly.

I apologize without reserve.

I know I shouldn’t have done that.

I feel I have let you down.

I don’t know what came over me.

I was in the wrong.

I would like to express my regrets.

Please don’t be mad at me.

You must forgive me.

Please don’t hold this against me.

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