On the Tourism study programme, learn how to:
Suggest tourist packages
Welcome tourist clientele
Lead a tourist activity
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Learn vocabulary for the tourism industry
5 key information to remember
Do you work in the tourism industry, or are you aspiring to join it? If your answer is yes, it’s very important to learn English, and tourism vocabulary in particular.
The tourism industry brings together people from all over the world, whether you’re talking about industry workers, local staff, or the tourists themselves. Whichever part of the industry you work in, whether you’re a local tour guide or a representative for a holiday company, as a tourism industry professional you will need to communicate regularly and clearly with people whose first language is not English.
If you’re a customer-facing tourism professional, your English communication skills will need to be all the more professional. When it comes to dealing with clients, polished communication and the powers of persuasion are essential for seamless customer relations, especially when there are hiccups.
Beyond good grammar and wide-ranging tourism vocabulary, it’s also a good idea to focus your efforts to learn English on understanding different accents. In the tourism industry, you’ll be confronted with English speakers from all different corners of the world, and it’s your job to understand them and make yourself understood, even in the most difficult situations.
If you’re somewhat lost thinking about how to go about learning tourism vocabulary in a foreign language, GlobalExam is here to get you started on the right track. To learn English for the tourism industry, you’ll need to have a few methods in your arsenal in order to integrate new words into your lexicon effectively. Here’s our advice to learn English vocabulary for tourism:
- Make tourism vocabulary a part of your everyday life by using post its
- Subscribe to tourism news in English
- Learn English online in a fun and interactive way
- Get experience in the tourism industry as soon as possible
This last tip is the most important of all, because working in the tourism industry is your fast track to acquiring the tools that you’ll need to establish a career. There’s no better way than throwing yourself in the deep end!
The tourism industry is vast, so it may seem as though learning all the tourism vocabulary you could need in English is an impossible task. That’s why we’re giving you a short list of English vocabulary tourism in order to focus your efforts to learn English.
Here are just a few of the key terms that any tourism industry professional should know:
- Package deal
- Front of house
- High season
- Low season
How many of these terms were new to you? If you’re not comfortable using tourism vocabulary in English yet, it’s time to get studying!
If we’ve convinced you that tourism vocabulary is essential for your future career in the industry, all that’s left to do is decide how you’re going to do it. Textbooks and private tutors have their benefits, but the modern solution is simple: learn English online!
If you’ve never tried online learning before, it’s understandable that you might feel a little daunted about the prospect of entrusting your English learning to an online learning platform. If you’re more accustomed to traditional methods of learning, you might be wondering:
- How can I decide if I want to learn English online?
- How does an e-learning platform work?
- How will I keep on top of my progress?
Learn English online: how it works
E-learning is a modern approach to language learning. When you join GlobalExam, you’ll have access to a platform providing English learning resources from vocabulary and grammar to in-context learning scenarios and listening and reading comprehension exercises – not forgetting virtual lessons. There’s a learning style to suit every learner, and all of our resources are adapted to three learning levels: beginner; intermediate; and advanced.
Another important benefit of online learning is that it’s totally flexible. If you take the plunge and decide to learn English online, you the learner gets to decide when, where and what topics you learn. As an online learner, you’re in control!
GlobalExam’s online platform is unique in that it divides the world of Business English into four distinct pathways based on your personal learning objectives. Each time you log onto the platform, you can decide how you want to learn based around these four pathways:
- Improve your industry skills: such as building construction, cyber security, health and pharma, banking and finance
- Boost your career: focusing on career-specific skills, such as marketing, communication, human resources, sales, purchasing, CSM or management
- Boost your skills: focusing on specific skills, such as negotiation, write a professional email, manage a project,manage interculturality, recruitment, answer the phone, travelling in business, conducting a meeting or greeting a client
- Boost your level: improving your level across the board with vocabulary list and grammar sheets
Within each pathway, you can find modules tackling specific language goals or wider themes, such as marketing or communications. Within each module you’ll find a set of units to target more specific areas of knowledge and prepare you for real-life situations. Whether you’re looking to target tourism vocabulary, grammar concepts, or get some general practice, you can shape your learning around you.
Each unit includes a set of exercises that are marked and scored on completion, giving you an immediate sense of your achievement and progress. You can also sign up to a learning “course” that guides you through progressively more difficult units towards a final goal.
How to learn English vocabulary for tourism with us
When you decide to learn English online with GlobalExam, you’ll get access to specialized tourism vocabulary resources.
You can find relevant English vocabulary for tourism across the platform, but we’ll give you a quick overview of some of our most specialized resources to give you a head start.
Boost my career: Tourism
The Boost my career section of the platform is where you can target English skills specific to a career path. Are you hoping to move towards a management role, or planning to incorporate marketing into your skillset? Do you need to improve your English communication skills, or to communicate better with colleagues in Sales? We have the tools to help you learn English here.
The tourism module of this section will help you to:
- Advise on and offer products related to tourism
- Welcome clients in various contexts
- Host different activities in the world of tourism
Our specialist tourism module splits the most essential aspects of the tourism industry into 11 hours of focused language learning across six units and 44 situations. The module introduces users to tourism vocabulary across the following unit themes:
- Working in the tourism and hospitality industry (six situations);
- Selling and hosting travel packages (10 situations);
- Taking care of air passengers (nine situations);
- Managing customer relations in the hotel industry (six situations);
- Taking care of clients in the restaurant industry (eight situations);
- Welcoming special audiences and managing events (five situations).
Each GlobalExam lesson is based around a “situation” that is designed to teach you, the learner, tourism vocabulary within real-life situations in the tourism world, as a way of helping you to learn English naturally. Another key benefit of this method to learn English is that the grammar knowledge and
Let’s have a quick look at a few example situations to better understand how our learning method works.
Example situation: Ladies and gentlemen
Each of the tourism situations take approximately 20 minutes to complete, walking you through a variety of activities based around a specific scenario in the tourism industry. The scenarios in each module form a continuous story with recurring characters, making learning all the more engaging.
Let’s dive into the unit based around the restaurant industry, with the situation Ladies and gentlemen. Here, one of our main characters, Sarah, welcomes a group of tourists to a restaurant and must explain the details of their lunch. Each situation has clear objectives, and here they are to learn how to:
- Welcome large groups to an establishment;
- Explain dining procedures;
- Outline schedules;
- Bring an event to a close.
Each situation will introduce you to a new set of English vocabulary for tourism that you will need to understand the various videos and texts in the scenario. Let’s look at some examples:
- expecting - believe that someone will arrive soon
- projector - a device that projects an image onto a screen
- attention - notice taken of someone or something that is interesting or important
- itineraries - planned route and places to visit on a tour
- connoisseurs - a person who has expert knowledge of something
In each situation, your comprehension will be tested with a video, an audio, and some questions. Each question is multiple choice and in case you don’t choose correctly, you’ll get an explanation to better understand where you went wrong. Check out this example question:
Choose the expressions that have a similar meaning to: “we are happy to serve you”:
- We’re honoured to be looking after you this evening.
- We’re honoured to be looking after you this evening.
- We’re delighted to welcome you this evening.
- We’re delighted to welcome you this evening.
The correct answers are B and D. If that was tricky, it’s time to brush up on your grammar!
Example situation: I think we should complain
The situations are designed to put you into real scenarios that you could encounter in the working world. Tourism isn’t all cocktails and beaches – sometimes there are problems and complaints to deal with too. This is exactly what you’ll learn to deal with in the customer relations module.
In this situation, you’ll follow Brice and Annie, two guests who must speak to the hotel receptionist about problems they’ve encountered in their room. The situation is based around the following objectives:
- To deal with complaints;
- To resolve problems for guests;
- To apologize.
Here are some examples of tourism vocabulary you could learn from this situation:
- misleading - giving the wrong idea or impression, deceptive, deceiving, false
- deal with - (phrasal verb) to do something about (a person or thing that causes a problem or difficult situation)
- turn out - (phrasal verb) prove to be the case, happen, occur
- unacceptable - not satisfactory or allowable, unsatisfactory, unsuitable, inappropriate
As you can see from these two example situations, the range of situations that a tourism professional should be equipped for can be quite varied. The benefit of developing your tourism vocabulary with us is that you’ll be prepared any scenario that comes your way!
If you choose to learn English online, that doesn’t mean you have to learn in isolation. On GlobalExam, we’re offering the opportunity to take your English learning a step further with virtual lessons.
Once you’ve established a strong foundation in grammar and tourism vocabulary on the platform, why not put your skills to the test with an online lesson? Putting your new knowledge into practice is one of the most effective ways to solidify your learning.
GlobalExam has a team of native English teachers available for individual and group lessons to suit your learning needs. All our teachers are TESOL-qualified to teach Business English to learners just like you. In an individual 30-minute session, organized to fit your schedule, you call the shots: tell your teacher what it is you need to work on and they’ll do the rest. If you prefer a longer session of one hour, you can choose one of our pre-scheduled group lessons with six students, organized around a common theme, including:
- How to make a phone call
- Planning a meeting
- Giving a presentation
- Participating in video and conference calls
Group lessons take place at regular intervals throughout the week to allow for schedule flexibility and include both a teacher and an assistant to ensure that all six learners are catered for. The virtual lesson platform also allows the teacher to put two or more learners together into private “rooms” in order to practice exercises together or prepare a task.
Are you ready to take on tourism vocabulary with us? Come and get started!