Have you ever been at a meeting with a native speaker as the presenter and you have no idea what all the jargon and abbreviations mean? Have you ever been the presenter and been unable to clarify a point the way you would like because the English phrase eluded you? These are common experiences for speakers of other languages who have to function in an English language business environment at a high level. We won’t even go into the amount of time it may take you to write a good email or the terror of taking a long-distance call in English with someone who has a strong accent.
In your daily work, you need to be able to communicate well. It’s obvious that to do your job well, you need to be able to fully understand departmental emails, telephone calls and the details of meetings, not to mention simple small talk around the office. It goes beyond those things and extends into areas such as soft skills as well. Soft skills such as teamwork, leadership, and conflict resolution require good communication, both written and spoken. A poorly worded email can lead to a missed deal or a misused expression during a meeting can lead to misunderstandings and potentially a tense situation. Having a good command of English for the workplace can help you to avoid pitfalls; more importantly, feeling comfortable writing and speaking English will give you a feeling of confidence on the job and enable you to take charge of projects and teams.
That’s a good question. Let’s be frank; it isn’t magic and anyone trying to sell you a magical technique that has you being fluent as a native speaker in a month is being misleading at best and dishonest at worst. It takes time and effort, but it is achievable with the right courses and the right attitude.
Better communication in English with GlobalExam
GlobalExam has the right stuff for you. We offer a wide range of courses with excellent customer support. Not only that, but we value your ability to choose and be flexible, so we have a number of different plans. Learning a language takes time and effort, but we make it easier by providing clear, well-organized materials, feedback and planning so that you can focus on the learning. You can use the device of your choice and study anyplace at any time.
Professional English Training and Business English at GlobalExam
To meet the ever evolving needs of our clients, we have created a set of courses tuned to the business environment. Our Business English courses are directed at people in an English language business environment or have need of using English at work regularly.
At GlobalExam, we know that business English is its own variety with different demands, so we have created a platform to acquire the essential professional skills in English. You can acquire these skills and kick-start your career with improved English fluency, a wider variety of English language at your command and a feeling of comfort and confidence when you use English.
A company’s communications department plays a key role in its functioning. This department is often behind the public perception of the company, it’s where the company’s key messages come from, and the people working in the department are the face and voice of the business.
Communicating the company’s message is the guiding principle of the communications department, but within this come many more key responsibilities, such as:
Managing media (writing news releases and news content)
Organizing events (logistics and promotion)
Marketing efforts, including social media management
Arranging media communications for key employees (interviews)
Responding to client queries and solving problems
Keeping the customer base informed (newsletters, social media, brochures)
Responding to emails and calls from customers and new leads
Managing crisis communications (sudden closures, public safety issues)
Announcing internal company news
If your company has a large workforce, some of these responsibilities could be taken care of by other key departments, such as marketing or customer service. However, depending on the structure of your organization, it’s possible that all of the above could fall on your department’s plate.
There are a range of more specific job functions within a communications department, such as:
Chief Communications Officer (CCO): the head of communications at corporate level
Communications Manager: managing communications on a day-to-day level
Communications Officer/Assistant: more junior role dealing with specific communications tasks
Communications Intern: a supporting role to the team
Other roles that could fall under the communications department include PR Manager, Community Manager, Marketing Manager, and Public Affairs Specialist.
As you can see, there is broad scope in the communications department, meaning that lots of different types of people could find their niche there. To be a good communications professional, you need to have good communication skills:
Be a good listener
Be attentive and empathetic to other people’s needs
Be a problem solver
The specific areas of expertise or experience that you might need to be hired as a communications professional will depend on the industry and company type you are looking to work in, but the following things can be a big plus:
Proven experience in written communication (copywriting, SEO)
Fluent in technology (website and social media management)
Knowledge of targeting specific audiences (analytics).
f you need to improve your communications skills at work quickly, the best way to do this is expanding your vocabulary. Here’s a short list of example vocabulary that you could be confronted with in a communications environment:
EOD (End of day)
How many of these words are you already familiar with?
As a communications professional, you’ll be expected to be at ease communicating with colleagues, customers and the public. Let’s look at some of the ways to form everyday phrases and expressions that crop up in the communications sphere.
Why don’t we…? (making a suggestion)
How about we…? (making a suggestion)
Your idea sounds good but…? (rejecting a suggestion)
Let me think about that one (rejecting a suggestion)
Let’s give that a go (accepting a suggestion)
That might be worth a try (accepting a suggestion)
What are your thoughts? (seeking advice)
I agree up to a point (agreeing partly)
Yes and no (evaluation a suggestion)
Let’s come back to that (agreeing partly)
Having some of these in your back pocket can really help when you’re stuck for words.
When you take your English learning online with the GlobalExam platform, we recommend beginning your journey by clicking on “Boost my career” then “Communication”. Here is where you can find our specialized learning materials for the communications profession. We have a whole online course in English dedicated to marketing, available across three levels: beginner; intermediate; and advanced.
The intermediate marketing course covers the following topics:
Introduction to corporate communication
Communicate effectively with prospects and clients
Build strong press and media relations
Maintain effective communication through change
Each theme in the course is made up of situations designed to prepare you for various communications-related scenarios. The unit “Building strong press and media relations” includes the following nine scenarios:
Is this launch soft?
Let’s cast light on your copy strategy!
Sky’s the limit
Hold your horses!
The best thing since sliced bread
Would you take the elevator?
In the public eye
Let’s craft ORM
Investor relations have reached a landmark
Each of these situations takes approximately 20 minutes to complete. Each one follows a similar structure, beginning with a video that explains the situation, introducing you to essential vocabulary, and asking you to complete exercises. These can involve doing things like reordering a sentence, multiple choice questions, and filling in the gaps. GlobalExam exercises are fun and it’s easy to complete a situation without feeling like you’re studying.
Here’s an example communications exercise from the “In the public eye” situation:
Good communication is a skill like any other: it can be learned and improved. To improve your communication skills for the workplace, we recommend working on these key things:
Speak in a clear and concise way
Know how to persuade and convince
Learn to disagree in a kind and fair way
Practice public speaking
Give positive and negative feedback
Know how to set clear boundaries
Listen to what other people say in an active way
A big part of communicating comes down to language. If you don’t have the right words to convey your opinion, how can you make sure your point of view has been understood? This is why we have a whole communications pathway on GlobalExam. Use it to refine your English language skills, including vocabulary and grammar.
Are you familiar with virtual learning? If the answer is “no”, we’re here to explain why it could work for you.
At GlobalExam we’ve incorporated online lessons to our e-learning platform as a way of extending the learning experience to include real face-to-face interaction. There are two possible lesson formats: a 30-minute individual session; or a one-hour group session.
Our group lessons cover pre-selected themes and take place according to the following schedule:
Making a phone call - every Wednesday 6pm
Planning a meeting - every Thursday 7pm
Giving a presentation - every Friday 6pm
Participating in video & conference calls - every Friday 7pm
Boost my Career is the one to follow if any of the following are what you need. English for communication is one of 7 Business English online courses dedicated to job skills, here is the list of the others you can find: