Get to grips with E-mails & Writings in English!

Become fully proficient in English for your day-to-day professional tasks.

Why master the E-mails & Writings course in English?

Want to hone your written English skills in the workplace? Then, E-mails & Writings is the course for you! Learn the art of writing in a business setting and master the specific rules of writing, such as: e-mails, reports, and official documents. After this course, you'll be able to send out written messages in English that are clear, precise and compelling, all the while conveying your professionalism and expertise. Never underestimate the power of words in the business world!

Key information

E-mails & Writings Course

Total duration: 8h

25 real-life situations to give you hands-on training

300 corrected exercises to help you progress step by step

Certification at the end of the course to validate your level

Available levels: Beginner, Intermediate and Advanced

Ready to become a pro at English?

I want to improve my professional English

Secured payment with SSL secure protocol

Customer Service team available Monday to Friday, between 09:00 and 18:00

*Subscription auto-renewal cancel at any time

5 good reasons to learn with GlobalExam

Personalised course

A course adapted to your needs and professional situation

100% online learning

Intuitive digital platform so that you can learn where and when you want

Immersive activities

Engaging activities to project you into your daily professional life

News articles

New York Times articles on the Kiosk to read in English

Online classes

Individual and group online classes with certified teachers

Feature available with Premium and Premium Plus subscriptions

Ready to become a pro at English?

GlobalExam in the media

Logo Studyrama Logo Le Figaro Logo Le Parisien Logo BFMTV Logo Entreprendre Logo The Pie news

Emails & Writing course: what you need to know

It might be true that there are lots of different reasons to send a professional email, but when it comes to writing one, you can always fall back on the same method. Whether long or short, most written communications follow this same basic structure, meaning that you can follow the steps below to craft a clear and concise message every time. In the following table, we breakdown the key sections of a professional email with example formulas.




“Dear xxxxxxx” or “Dear Mr/Mrs Jones” - when your relationship is formal.

“To Whom it may concern” or “Dear Sirs/Madam”- If you don’t know the person’s name.

Using “hi” or “hello” is too informal.

Thanking the recipient

When you reply to an email you should say “thanks in some way”. It makes you appear more polite and put the reader at ease.

“Thank you for contacting XXX company”

“Thank you for your prompt reply”

“Thank you for the email”

“Thanks for getting back to me” - here you can also add “so quickly”

Stating your purpose

(main text)

“I am writing to enquire about……..”

“I am writing in reference to………”

“On the subject of your previous email……….”

Closing remarks

It is polite to thank the reader again.

“Thank you for your patience and consideration.”

“Thank you for your consideration.”

“If you have any questions or thoughts, don’t hesitate to let me know.”

“I look forward to hearing from you.”

Closing the email

Adding a closing before you name.

Professional and formal options are -

“Best regards”

“Kind regards”

“Yours sincerely”


“Thank you”

Using “cheers” and “thanks” is too informal.

This might seem like a lot to remember to include in your professional emails, so another strategy is to remember what you should not include instead.

The number one rule here is: avoid inappropriate informalities at all cost. We’ve already looked at the importance of politeness and gauging the level of formality in your written communications because those things can be of crucial importance. However, even if you’re not entirely sure on how to best phrase your email or which politeness formula is most appropriate, we advise always erring on the side of caution and avoiding risky informalities (such as first names, abbreviations, or exclamation marks).

Professional emails are about business, and even if you get along well with someone, that doesn’t mean it’s appropriate to share information about your personal life. Don’t include information about your family or what you did at the weekend unless it’s really relevant.

Many of us can clock up tens or even hundreds of emails in a day, so it can be easy to get a little lost in our inbox. However, when it comes to potentially delicate matters of business, remember not to include unnecessary or even inappropriate recipients in the ‘To’ field. Taking a few seconds to double check you haven’t included a client in an email thread about the pricing of a service could end up saving you face and money.

A professional email is like most other types of important written communications: if you want to do it well, it requires consideration and precision. The messages you send to colleagues and clients are a reflection of you and your company, so take a minute before you press send to check off our top tips for writing the perfect professional email in English.

First things first: have a purpose. The only good type of professional email is the one that actually needs to be sent. If you’re wondering what the purpose of your email is, the likelihood is you don’t need to write it in the first place. If, however, you do have a clear purpose: put it at the center of what you write. Get to the point and stay there.

Putting content aside, show some respect. Whether you’re replying to one of a hundred customers, writing to the CEO, or sending a memo to your colleagues, always remember to show the appropriate level of respect. Just because you’re on good terms with someone, that doesn’t mean a “please” or “thank you” can be omitted.

When it comes to professional emailing in English, there are lots of dos and don’ts, but one thing we can tend to forget in the rules of it all is being yourself. Work communications are important and should be taken seriously, but it also works in your favour to show that you’re not a robot. There’s no harm in showing a little personality if you follow our first two tips.

Dear Julia,

Thank you for the email following up about the change in contract. I have spoken with HR and the adjustments in job title, salary, and benefits have been completed. I have attached the new contract for your consideration.

Could you please review it and get back to me by 5pm on Thursday 15th June?

Kind regards,


To Whom It May Concern,

I am writing in response to your job posting for the “Country Manager” role on LinkedIn.

Please find attached my CV and a covering letter, outlining my motivations to join your team and the reasons why I am an excellent candidate for this position.

If you have any queries regarding my application, please do not hesitate to get in touch.

Yours faithfully,

Simon Armstrong

As you navigate the challenges of writing good professional emails in English, it’s important to be able to recognize what differentiates formal and informal writing styles. Let’s look at a few elements that make up formal and informal writing.

Informal writing often includes:

  • Abbreviations, such as “ASAP” to mean “as soon as possible”
  • Informal vocabulary, such as “cheers” instead of “thank you”
  • Informal punctuation, such as exclamation marks
  • A more fluid structure, such as omitting the “to” and “from” sections

Formal writing should include:

  • A set structure, including a greeting, paragraphs, and a closing
  • Appropriate titles and greetings, such as “Mr” or “Ms”, “Dear”, and “Yours sincerely”
  • Accurate grammar with no oral shortcuts, such as “The client whom I contacted” instead of “The client who I contacted”

We’ve given you the building blocks to get started with writing your own professional emails in English in this article, but what about if you want to take things a step further? GlobalExam can help with that.

As well as having a comprehensive e-learning platform with vocabulary and grammar exercises to perfect your English, we’ve launched a virtual lesson tool for students to benefit from one-on-one and group tuition.

Virtual lessons with one of our TESOL-qualified teachers are a fantastic way to consolidate your learning and prepare yourself for face-to-face interactions in the business world. If you’re looking to develop your professional email writing skills, we suggest booking an individual 30-minute lesson.

An individual virtual lesson on GlobalExam allows you to choose what you study with your teacher, and to benefit from one-to-one focus and feedback.

GlobalExam has now expanded into the world of business and professional English. We can now support learners who wish to study to get ahead in the workplace, no matter what type of business area you work in. Being able to increase your ability to communicate in English, in a professional manner, is a huge advantage in the business world. Our courses cover skills and career pathways. Targeted language studying will definitely help you achieve your goals faster.

Each course is made up of different skill parts. These are short chunks of learning, about 15 minutes long, that you can fit into your busy schedule. It is scenario based learning with real-life work situations, so you can really relate and immerse yourself into the learning. The dashboard also gives you the freedom to change your career or skill area you are currently studying. You can also change your level if you need to. Take our Business course.

General Skills

You can choose to practise Business on a specific topic, not related to any job in particular:

Job Skills

You can also choose a specific job to learn the vocabulary that will be mostly used:

Our platform is also web-based so you can access it from any device that has internet, anytime of day. How great is that! Take a look around our website for more information.